Support

Send support requests to cleanshelf@freespiritswiss.ch.

• Store identifier
• CleanShelf route involved, for example `/app/overview`, `/app/catalog`, `/app/action-center`, or `/app/plans`
• Product IDs, collection IDs, or issue types when relevant
• Exact action taken and observed result
• Screenshots when the UI or embedded shell behaved unexpectedly

How do I install CleanShelf?

Install or open CleanShelf from Shopify Admin or the Shopify App Store.

Does CleanShelf ask for a manual store-domain during install?

No. Installation and authentication start from Shopify-owned surfaces such as Shopify Admin or the Shopify App Store.

What are managed products?

Managed products are catalog items included in the CleanShelf managed perimeter for review, scan, and control workflows.

What is the issue queue?

The issue queue groups catalog findings so merchants can review them before taking action.

What do scheduled scans do?

Scheduled scans help keep managed catalog checks current according to the controls configured in the app.

How do weekly reports work?

Weekly reports summarize CleanShelf catalog activity and can also be sent from inside the app when needed.

How is billing handled?

Paid plans are reviewed and approved through Shopify Billing when prompted by the app.

What happens if I uninstall the app?

Uninstalling removes access to CleanShelf from the store and triggers Shopify uninstall handling for the app.

1. Install or open CleanShelf from Shopify Admin or the Shopify App Store.
2. Complete Shopify OAuth.
3. Review the plan screen and approve billing through Shopify when prompted.
4. Open Overview.
5. Configure or review the managed scope.
6. Review Managed products.
7. Review the Issue queue / Action center.
8. Open Controls for scheduled scans and weekly reports.
9. Use Send weekly report when needed.

• Public support, privacy, and terms URLs
• Shopify-owned install and authentication flow
• Embedded Admin loading
• Overview
• Managed products
• Issue queue / Action center
• Scope
• Controls
• Weekly report button
• Billing through Shopify
• Uninstall/reinstall behavior where safe

Do not run destructive uninstall/reinstall checks on a live store unless you intend to remove the app and its stored CleanShelf state.

This support surface covers managed scopes, onboarding, first scan, full scan, billing returns, issue workflow, admin actions, Flow actions, and collection visibility behavior.